Melways reference - Map 2E Ref. G2
Limited street parking is available in the West Melbourne/North Melbourne area. Etihad Stadium, New Quay Docklands and 83 Batman Street paid car parks are in close proximity to the hall.
Additionally paid car parks are available but have restricted opening hours -
185 Rosslyn Street is open until 9pm on weekdays
94 Batman Street until 11pm on weekdays
Corner of Latrobe and Spencer Streets until 10pm daily
Tram: Routes 24,30,34, 70 and the City Circle stop at the corner of Latrobe and Spencer Streets. Festival Hall is a 5 minute walk along Spencer Street away from the city and left into Dudley Street.
Train: Southern Cross Station - 10 minute walk. Walk northbound of the city along Spencer Street and turn left into Dudley Street
Bus: Route 220 runs along Dudley Street, use stop number 5.
Taxi: Drop off and pick up can be made in Rosslyn Street or Spencer Street. Taxi ranks are located at Southern Cross Station.
Pre Event Ticket Sales Hours:
Tickets can be purchased from Festival Hall Administration at 288 Rosslyn Street, West Melbourne, Monday to Friday 9.00am to 4.30pm. Cash, Visa, MasterCard and EFTPOS are the only accepted forms of payment.
Event Night Ticket Sales:
Tickets are available from the Ticket Sales Window at the front of the venue in Dudley Street (near the Railway Bridge), 1 hour prior to doors being opened on event nights (unless allocation has been previously exhausted). Cash, Visa or MasterCard are the only accepted payment methods. For EFTPOS facilities an ATM is onsite (for location see below).
N.B. Patrons who purchase a ticket to a LICENSED AREA (18+ years only) must ensure all ticket holders will be 18+ years of age at the date of the event and must present 1 of the Government Approved I.D’s (Learners or Drivers Licence, Passport, Proof of Age Card, Keypass) to gain entry into the Venue. NO I.D., NO ENTRY, NO EXCHANGES, NO REFUNDS.
LOST, STOLEN OR DAMAGED TICKETS:
Lost, Stolen or Damaged Tickets must be reported to Ticketmaster prior to 4.00pm on event day. Please call 136 100 (between 9am – 9pm, Monday – Saturday and 9am – 5pm on Sunday) with all of your account and payment details in front of you or email email@example.com with all of your account and payment details.
* Please note that a $10 per ticket fee may be incurred for Lost, Stolen or Damaged tickets.
Any Lost, Stolen or Damaged Ticket problems will not be considered after doors open on event night. Please go to Festival Hall Administration with event night queries.
PREPAID TICKET COLLECTIONS:
The Credit Card owner, whose name appears on the Credit Card, is the only person who can collect a prepaid ticket. That Credit Card used to purchase the ticket(s) and photo I.D must be presented at time of collection.
Prior to the event Venue Ticket Collections can be made from Festival Hall Administration Office at 288 Rosslyn Street, West Melbourne (opposite the venue Loading Door), from Monday to Friday 9.00am – 4.30pm.
On the event night Venue Ticket Collections are available from 1 hour prior to the event from the Ticket Sales window located at the front of the Venue on Dudley Street (near the Railway Bridge).
WHEELCHAIR DISABLED AND INJURED PATRONS:
Patrons with disabilities and their carers must contact Administration directly to purchase tickets to all Festival Hall events on (03) 9329 9699. Tickets are not guaranteed to patrons, as there is only a limited number of these ticket types available, to avoid disappointment contact Administration on or before the 1st day of sale for a show.
Accessible Seating tickets will not be mailed out and must be picked up from Administration at 288 Rosslyn Street on event night.
A disabled carpark is available outside the Festival Hall Administration Office at 288 Rosslyn Street, West Melbourne.
Patrons with injuries, on crutches or any other medical needs must call Administration on (03) 9329 9699 prior to event day to discuss options.
The cloak room on Dudley Street charges $3 per item
Festival Hall takes no responsibility for items not picked up within 2 hours of the conclusion of an event.
Patrons must enter via the door number stated on their ticket.
An ATM is located in the Main Foyer near Door 7 on Dudley Street.
Access to the ATM is available for approx 1 hour before Doors on an event night.
Please note: Once doors have opened for an event only GA Floor patrons will have access to the ATM. Patrons in seated areas in Balcony, Sections 9, 10, 11 & 12 will not have access to the ATM once they have entered the Venue.
Patron Drop-off and Pickup Location on Event Days
Patrons should not make arrangements to be dropped off or collected on Dudley Street or Rosslyn Street, directly behind Festival Hall- this is due to road closures and safety issues. Patrons should be dropped off and collected from the corner of Rosslyn Street and Adderley Street or further down either street away from the hall.