Festival Hall is a fully accessible venue, we offer organised parking for those with accessibility requirements.

There are many options to book your ticket to the event you wish to attend. Please see the booking options below to either purchase your ticket online via Ticketmaster or if you require any further assistance, please call the accessible contact numbers below.

Please note that accessible seating is for any patron with access needs, it is not restricted to patrons who use wheelchairs. 

If you have any questions, are a part of a larger group or prefer to make a phone booking please call Ticketmaster directly or access information HERE.

These contact details are reserved for patrons with accessibility requirements and companion card holders. 

Current Service Hours: Monday – Friday 9.00am – 5.00pm AEDT ONLY.

Online: 
On the Ticketmaster event page click the ‘All Ticket Types’ drop down box and select 'Accessible Tickets'. 

Contact:
Ticketmaster: 1300 446 925 or;
Select Option 1 to talk to a Ticketmaster representative: (03) 8537 7677.

For more information on Ticketmaster accessible seating bookings, including companion card information please see HERE

For accessibility bookings we endeavour to arrange access to the road closure area in Rosslyn St at the back of the venue. Please note that spaces are limited and patrons are required to contact Festival Hall Administration to arrange this prior to the event day at admin@festivalhall.com.au

Entry onto the main floor is via Door 6 or if prior arrangements are made, access can be arranged via Rosslyn St for those patrons with GA Floor tickets.

Entry into the Balcony and the wing areas accessed via stairs only.

Companion Cards are accepted for Festival Hall events. Your valid Companion Card must be shown to staff on the event night.

There is an accessible toilet located next to the Door 6 entry. Ambulant toilet cubicles are in our main toilets.

Guide/support dogs are welcome at Festival Hall. If you require information on bringing your support dog into the Venue, please contact us at admin@festivalhall.com.au

Due to the noise levels of some shows, you may like to consider an alternative aid for those events expected to be of a higher noise level.

There is a platform located on the main GA floor area for accessibility patrons if they wish to use it. There is a limited capacity for this platform area, so please ensure you purchase accessibility tickets to ensure that a space is reserved for yourself and one friend.

For ambulatory patrons or other needs, we have seating available in the wing areas. Patrons in these areas would be required to navigate stairs to access facilities.