All tickets for Festival Hall events are available online through Ticketmaster.

www.ticketmaster.com.au

IMPORTANT NOTICE: Ticketmaster is the only authorised seller of tickets to Festival Hall events. We strongly recommend that you only purchase tickets via Ticketmaster to ensure you receive a legitimate ticket and can therefore enter the Venue. See below, 'Unauthorised Ticket Sellers' for additional Information.

Find out more >> HERE

Mobile ticket delivery will become the most common way to receive your tickets for Festival Hall shows.

Many of you have already been choosing Mobile tickets at the check-out and entering Festival Hall via a ticket on your mobile device.

Mobile tickets allow you to access your tickets directly through your Ticketmaster Account on your device. It’s the easiest and safest way to access your tickets to your events.

Because there’s no need to carry around physical tickets, your tickets are safe and always accessible via your chosen mobile device, meaning you’re all set to gain entry quickly at the venue when you arrive.

We recommend that you view your tickets prior to attending your event. You have the option to access your tickets in your Ticketmaster Account through the Ticketmaster App or by accessing www.ticketmaster.com.au using your mobile browser.

Mobile tickets may be forwarded to friends and family - this feature is only available on select events. If available, you will be able to click on the Forward button within your order when viewed on www.ticketmaster.com.au (using a web browser on your device) or through the ‘My Events’ section in the Ticketmaster App. The person you are forwarding tickets to will need to already have, or set up, a Ticketmaster account so they can receive the ticket on their device. 

**Print-at-Home tickets which were previously emailed to you will not be available as we move our events to Mobile ticketing.

**If you have any issues with your mobile ticket, please make your way to our Box Office located on Dudley St towards the railway end. Our Box Office attendants will be able to assist you on the night of the show. 

Ticketmaster applies a handling fee per transaction, not per ticket, by telephone, internet, mobile device or mail. 

Festival Hall makes every effort to provide accurate information on this website, but cannot be responsible for changes to fees and charges made by the ticketing provider.

Yes, you can collect your tickets at a Ticketmaster outlet listed on this page, prior to the scheduled event date.

The person whose name is on the credit card is the only person who can collect a prepaid ticket. The credit card used to purchase the ticket(s) and photo I.D. must be presented at time of pick up.

Festival Hall Box Office is only open on event nights, 30 minutes prior to the doors opening time (as stated on the event page). 

If you wish to collect your tickets on any other date that is not an event night, you can visit any Ticketmaster outlet.

The person whose name is on the credit card is the only person who can collect a prepaid ticket. The credit card used to purchase the ticket(s) and photo I.D. must be presented at time of pick up.

Yes, Ticketmaster have made it easy to sell the tickets you can no longer use, via the Ticketmaster Fan-to-Fan resale page, meaning another fan can go instead.

For instructions on how to sell your tickets onto another Ticketmaster customer click HERE

FAQ for Fan-to-Fan resale can be found HERE

IMPORTANT NOTICE: Ticketmaster is the only authorised seller of tickets to Festival Hall events. We strongly recommend that you only purchase tickets via Ticketmaster to ensure you receive a legitimate ticket and can therefore enter the Venue. 

Festival Hall advises caution when purchasing tickets through unauthorised sellers or third parties such as Viagogo, StubHub, Ebay or Gumtree online auctions.

Some unscrupulous sellers may also sell the same tickets multiple times meaning you will not be able to enter the Venue for your event. Ticketmaster or the Festival Hall are not able to verify if your tickets are legitimate as they have not been purchased on our system.

LPA Safe Tix Guide
Ticketing Code of Practice - Consumer Code

Verified Fan is a Ticketmaster system aimed at getting tickets into the hands of fans and out of the reach of bots and resellers.

When an artist decides to use the Verified Fan program, fans who want tickets have to select that specific artist as a favourite or interest in their Ticketmaster account online in advance of the onsale.

Ticketmaster works out if you are a bot or ticket scalper and if you've been 'verified'.

Having selected a particular artist/event in your Ticketmaster account you will be on the list to receive a notification about the event and will be emailed the option to Register as a Verified Fan.

You must Register for Verified Fan for each event you want to attend in order to receive a Unique Code to use to purchase tickets. The Verified Fan registration is in addition to your Ticketmaster Account.

You will receive the code approx. 4 hours prior to the presale time to reduce the chance of codes falling into the hands of unscrupulous sellers.

Registering does not guarantee fans will receive a code or have the ability to purchase tickets. Presale tickets will be available on a first-come, first-served basis. 

If fans miss out on tickets in the Presale, there will be limited tickets available in the general public onsale and codes will not be required for this. 

Before purchasing tickets, carefully review your event, section and seat selection. Policies set forth by our clients, generally prohibit Ticketmaster from issuing exchanges or refunds after a ticket has been purchased. Ticketmaster Purchase Policy.

In the event that a patron is refused entry or removed from the venue during any part of the performance, in accordance with stated conditions, under no circumstances will a refund be offered on the ticket price.

If you are having an issue during an event, please notify one of our front-of-house staff as soon as possible. If you are not proactive in bringing an issue to our notice during an event, a refund after the event has concluded will not be possible.

All refund and exchange requests must be submitted through Ticketmaster, via the Customer Support Form HERE via ticketmaster.com.au for review.

Contact Ticketmaster as soon as you notice the tickets are missing and they will explain the procedures for the event you are attending.

Occasionally, events are cancelled or postponed by the promoter, team, band or venue. Should this occur, Ticketmaster will attempt to contact you to inform you of refund or exchange procedures for that event.

Always ensure that your contact details are up to date on your Ticketmaster account when booking, or when booking at an outlet please provide phone or email contact details so we can contact you in the event of a cancellation / postponement.